Credentialing with Health Insurance Companies
 The most laborious and lengthy process in setting up a practice is the credentialing process.       
 While the top 10 medical insurance carriers in the area can be obtained from the medical staff
office of the local hospitals, it may not be in your benefit to contract with these entities depending
on reimbursement.  It is possible to submit your top codes (based on volume) to the insurers
provider relations and they will give you their fees paid for each.  Most insurers will not negotiate
codes with individual providers, so you must decide to take it or leave it.  Other providers will
print out their main fees in your area of specialty, while others may give you a weblink to view the
current fee payments to physicians.
The process of credentialing involves application completion, submission of documents, calling
the companies or checking status of the application on-line, obtaining the letter of credentialing
acceptance, and notation of effective start date (usually 30-90 days after credentialing
acceptance).  Usually insurers will not approve claims submitted before the effective date unless
the carrier is Medicare and Medicaid.  In those cases, it is better to hold the claims until status as
a participating provider is verified, then the claims may be submitted up to one year after the
service was provided.  Once caveat is that Medicaid in some states will retroactively approve
Medicaid coverage up to one year in the past.  If there are self pay patients that then receive
Medicaid coverage, it is possible the provider will owe the patient a refund for monies paid.  This
is of course only true if the patient retained all the billing and paperwork for each office visit and
submits to Medicaid for payment to be made to the provider, and then requests a refund from
the provider.
 There are basically two ways to be credentialed:  1.  insurance company sponsored
credentialing services such as
CAQH or PHCS   2. individual insurance credentialling.
applications.  The credentialing services are free to the physician and the forms for such may be
filled out on-line.  However the time to fill out a form online is lengthy: 3-4 hours for PCHS.
 Current CAQH insurance plans and companies may be viewed
here.     The CAQH service
includes credentialing for Aetna, Anthem, Cigna, several Blue Cross plans, etc.   In order to
register on-line with CAQH you will need the following information:
Basic Personal Information      
Education and Training
 Medical /Professional school
 Graduate school
  Internships and residencies
  Fellowships and preceptorships
Teaching appointments
Specialties and Board Certification
Practice Location Information
Practice name and type
Address and contact information
Billing, office manager and credentialing contact
Services, certifications, limitations and hours of operation
Partners and covering colleagues
Hospital Affiliation Information
Malpractice Insurance Information
Work History and References
Disclosure and Malpractice History
 
CAQH credentialing requires approximately 2-3 hours on-line.  To use the CAQH system for the
first time, you must call 888.599.1771 and ask for a provider ID number (will be assigned to you).
After receiving this number, then you may create an account
here (read the info and click next),
and continue with the on-line form completion.
 Current PHCS insurance plans inexplicably cannot be viewed online.  Instead, the physician
must engage in an arcane inefficient process in which individual insurance companies must be
contacted by the physician, then the physician is told by the insurers if they use the PHCS
service.  For these insurers, it is mandatory to use the PHCS service, therefore it is absurd that
the insurer cannot be viewed first.  Alternatively, one may simply apply through PHCS for all area
insurers.  The PHCS provider forms online or snail mail may be found
here.
     Both CAQH and PHCS provider information can be changed at anytime on-line, which is an
excellent benefit for any address changes.  It also makes it possible to list one practice address
(proposed) and after you are approved through the credentialing process, the address may be
altered.  It is not necessary to participate in all plans offered by the above services if their fee
schedules are insufficient.  Most HMOs require separate credentialing, however it may be
prudent to avoid HMOs when possible due to very poor reimbursement.  Although HMOs are
supposed to give equal access to their plans after a Supreme Court decision within the past few
years, some still will not, prefering to insulate those providers already on the plan from any
competition.
 Other individual health insurers not using the above services can usually be contacted through
provider relations at the main telephone number for each insurer.   Often, the medical staff office
of a local hospital will have their direct telephone number.
 Medicare provider credentialing now is available through an on-line form but in order to use
such form, a separate "formatta filler" program must be installed on your computer.  Click
here to
install the formatta filler program.  After downloading that program, click
here to download the
855
I form to your computer which can then be completed on your computer, printed, signed, and
then
mailed to the medicare carrier.  Alternatively, a pdf version of the form may be found here
which can be printed, filled out by hand, and then mailed to the appropriate Medicare carrier (click
here to find the carrier in your area).   Other Medicare forms which you will need to complete are
available in pdf format, should be printed, filled out, and sent to your Medicare carrier.  These
forms include (click on each for the link)  
Participating Provider Agreement,  Electronic Funds
Transfer Agreement (direct deposit from Medicare into your business account- form CMS-588),
and the
Electronic Data Information agreement (provides confidentiality for electronic claims
submission to Medicare).  The Medicare provider enrollment website is located here.  Finally, for
a change of address, you need form 855R which may be obtained from the carrier.
 It is possible in some states to enroll in Medicaid but not accept or limit Medicaid patients to
your practice.  Because of extremely low reimbursement rates, some physicians do not accept
Medicaid patients.  Due to increased substance abuse and diversion in this population, some
physicians do not accept Medicaid.  If you wish to enroll in Medicaid, you may call the
provider
relations numbers or perform a search under your states name and "Medicaid Provider
Enrollment".